What Does A Service Desk Manager Do

Those in the 10th percentile make 80 200 while those in the top 90th percentile can make up to 187 200.

What does a service desk manager do.

What it service desks do. Service desk managers salary. The bureau of labor statistics reports that california new york and virginia. The service desk manager sdm is a critical role in any it service management itsm operation.

System center service manager provides an integrated platform for automating and adapting your organization s it service management best practices such as those found in microsoft operations framework mof and information. What does an it service desk manager do. A help desk can exist without a corresponding service desk but an it service desk almost always incorporates help desk responsibilities and capabilities into its functioning. Computer and information systems managers a category that includes service desk managers earn a median yearly salary of 131 600.

This version of service manager has reached the end of support we recommend you to upgrade to service manager 2019. It service desks are centered around it service management itsm and business needs. I also enjoy doing the practical side of the service desk. As a new help desk manager you must assume there are issues with staff roles work schedules attendance expectations performance and training.

To understand the service desk manager s job responsibilities let s first examine his workplace. They are responsible for the resourcing and development of the team including the preparation and coordination of. The service desk manager is the role let s see what the job of that person entails. An entry level help desk manager it with less than 1 year experience can expect to earn an average total compensation includes tips bonus and overtime pay of 54 216 based on 7 salaries.

A service manager communicates with customers via phone email or face to face to answer support and service questions. I mainly manage the service desk. The role often involves doing remote troubleshooting of problems following up with consumer inquiries and keeping track of necessary documents that are related to customer interactions. A service desk manager identifies emerging issues and is a knowledge expert.

As i already mentioned the service desk is a user s first line of support. What does a service manager do.