What Is Field Service Lightning

Field service lightning fsl is salesforce s field service solution.

What is field service lightning.

To boil it down field service lightning s main advantage is assisting the mobile worker in locational awareness and routing also known as being on time with all the information necessary to provide a positive customer experience. Although you can use the salesforce app to connect with your mobile workforce on their phones the. The field service lightning mobile app by salesforce is a brand new way to bring the full power of field service management to your mobile workforce. Using salesforce a field agent can update the job.

Until its discharge salesforce had no application to relay client record data straightforwardly to service teams in the field. Get started with field service 15 mins. Tags 1 hr 15 mins. Third party programming like servicemax was used to fill that particular gap.

It is an onsite job management platform with real time collaboration capabilities. Being on time and prepared is the main purpose of lightning. Field service comes with a link to the managed package. Configure territories and set operating hours 30 mins.

Learn about field service and set service territories. Field service lightning is salesforce s field service management software. Field service lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. Our field service mobile app enables teams to always be connected with access to the info they need to complete work seamlessly.

Optimize your workforce and improve field service management with salesforce s intelligent field service solution formerly field service lightning. Built to be offline first field service lightning presents information in a clean and easy to use user interface and arms your workforce with the latest. The managed package provides a customizable schedule real time map and dispatcher console so you can get the right tech to the right job at the right time. Enable field service and create service resources 30 mins.

With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel. View all docs. Good thing is a lot of features are commonly available across the dispatcher console and fsl mobile app there s a period to the expenditure. So field service lightning is built on top of service cloud which means you ll definitely need the latter to get up and running.